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#1 2008-07-21 14:10:37

Facebook Platform Team
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New Design, New Powers, New Responsibilities

New Design, New Powers, New Responsibilities
1:57pm Monday, Jul 21
Published by Paul C. Jeffries

With the launch of the new Facebook site comes all sorts of great ways for applications to deeply integrate into user profiles, and increase communication and interaction with users. Today we share a set of new policies to help developers better understand our intentions in offering these enhancements. We've tried to be as specific as possible but ask that you follow the spirit and not just the letter of these rules.

    * Facebook is about empowering and connecting people through the sharing of information. That's undermined if users who receive an invitation or other communication suspect it was sent for an ulterior motive, such as gaining points in a game. Similarly, because users represent themselves through their profile, they shouldn't be goaded into adding a tab or other integration point just to see content they could have seen anyway, or in trade for some unrelated benefit.

      There is an implicit social contract you should respect as a facilitator of user-to-user interactions, and in the trusted relationship you have with your user. Therefore, we are introducing new policies to prevent applications from creating artificial or inappropriate incentives to use Facebook features (including, for example, sending requests and adding profile boxes). We're also extending the existing prohibition on unnecessary gating of application features or information, to including permissions and integration points.

    * Application integration points empower users to represent themselves or gain value through applications. Developers can have links to these features in their application (so navigating to the link leads to a prompt for a permission), but they should not intrude on the user's experience by prompting for a permission if doing so isn't appropriate in the natural flow of events. As is the case today with application profile boxes, advertising cannot appear on the newly launched features that deeply integrate into profiles (tabs, Publisher, and application info sections). Developers can continue to run advertising on canvas pages and monetize their applications in other ways.
   
    * Notifications and Feed stories should be timely, accurate, informative, valuable, non-deceptive, and anticipated by the sender. They can contain calls to action, which are sometimes great ways to stimulate engagement and sharing of information. But to do that, they must be on-topic, oriented towards the user's interest, and non-spammy.

Most of the policies we're announcing today apply to features being introduced with the new profile. We ask that in your implementation on http://www.new.facebook.com you immediately abide by all previously published applicable policies. All policies published today that cover newly launched features (such as Feed forms, Publisher, application tabs, additional permissions, etc.) should be adhered to by noon Pacific time 28 July 2008 (after which you may be subject to enforcement), except the no-advertising rules, which apply immediately.

Some new policies apply to existing features as well: for example, not incentivizing requests, and using only appropriate calls to action in notifications and Feed stories. We are in the midst of a transition period, where the new site is available on an opt-in basis, but both are running concurrently. To best accommodate your transition efforts during this time, we will delay enforcement of new policies pertaining to existing features until noon Pacific time 11 August 2008. But these rules are in the best interest of users and we hope you'll comply as soon as possible; in special cases we may reach out asking for faster action, so as always please monitor the contact email address you've set for official Facebook notices.

We're looking forward to all the creative ways developers will deploy the new powers of Facebook Platform. Please read the new policies carefully and feel free to reach out with any feedback or requests for clarification. For confidential matters write us at http://www.facebook.com/devhelp . But otherwise please use the Developer Forum, where we'll be participating and the whole community can join in.

Paul leads the Platform Developer Operations & Support team.


Facebook Platform Developer Relations

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#2 2008-07-21 15:17:19

Starfish Apps
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Registered: 2008-02-29
Posts: 66

Re: New Design, New Powers, New Responsibilities

Could you clarify the language about banning incentives?

Does this mean each and every app in which valid communication actions affect user standing are banned? That surely sounds like most if not all games that offer points for visiting, taking action, etc. Does this mean you are going to ban SuperPoke for giving points and increasing levels for sending pokes?

Are you guys pulling MySpace? Is the intent to kill gaming apps as a category?

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#3 2008-07-21 15:19:40

crimson
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Registered: 2007-10-18
Posts: 150

Re: New Design, New Powers, New Responsibilities

To be more direct,

Starfish Apps wrote:

Does this mean you are going to ban SuperPoke for giving points and increasing levels for sending pokes?

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#4 2008-07-21 15:25:09

tomkincaid
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From: New York, NY, USA
Registered: 2007-10-17
Posts: 1015
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Re: New Design, New Powers, New Responsibilities

There's lots of policies announced, but there are still dozens of spammy quiz apps that require invites to see results. Nothing ever happens to them.

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#5 2008-07-21 15:34:57

zerostar07
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From: Crete
Registered: 2008-02-29
Posts: 1925
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Re: New Design, New Powers, New Responsibilities

fpt wrote:

noon Pacific time 28 July 2008

finally! a deadline


-George

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#6 2008-07-21 15:39:42

David Stillwell
Member
Registered: 2007-10-16
Posts: 242

Re: New Design, New Powers, New Responsibilities

Good job with banning incentivized notifications/invitations, I like the MySpace policy.

Edit: Also love this: "Content on Application tabs cannot include [...] promotion of other applications."

Last edited by David Stillwell (2008-07-21 15:45:27)


Developer of My Personality - with over 1.5 million users
and FantasyTeam F1 which should have over 1.5 million users! wink

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#7 2008-07-21 15:48:35

Starfish Apps
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Registered: 2008-02-29
Posts: 66

Re: New Design, New Powers, New Responsibilities

David Stillwell wrote:

Good job with banning incentivized notifications/invitations, I like the MySpace policy.

Edit: Also love this: "Content on Application tabs cannot include [...] promotion of other applications."

Are you joking or serious?

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#8 2008-07-21 15:49:35

MFlynn
Member
Registered: 2007-10-16
Posts: 100

Re: New Design, New Powers, New Responsibilities

Facebook Platform Team wrote:

As is the case today with application profile boxes, advertising cannot appear on the newly launched features that deeply integrate into profiles (tabs, Publisher, and application info sections). Developers can continue to run advertising on canvas pages and monetize their applications in other ways.

There is a big difference between profile boxes and tabs, that is, profile boxes are loaded from facebook's servers while tabs are loaded form the developer's servers. It hardly seems fair that developers are not allowed to profit from pages that cost them money to render, while facebook will (I assume) be placing their own advertisements on the page.

Besides this, tab content is not visible to users unless they are clicked on. They are more like a framed canvas page than part of the profile.

There has to be an equitable solution to this. How about giving the option of having content cached like in a profile box or offering a revenue sharing system for facebook ads placed in tabs.

Maybe you could reconsider your stand on allowing developers to advertise in tabs.

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#9 2008-07-21 16:00:18

David Stillwell
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Registered: 2007-10-16
Posts: 242

Re: New Design, New Powers, New Responsibilities

Starfish Apps wrote:

David Stillwell wrote:

Good job with banning incentivized notifications/invitations, I like the MySpace policy.

Edit: Also love this: "Content on Application tabs cannot include [...] promotion of other applications."

Are you joking or serious?

Serious. When I receive a recommendation, I want it to be a real recommendation, not just a friend sending me spam in return for new options.

Also, I don't think that tabs/profile boxes should be advertising other applications. A profile box is there to showcase stuff about me from an application, not as an advertisement for a different one that I may or may not endorse.


Developer of My Personality - with over 1.5 million users
and FantasyTeam F1 which should have over 1.5 million users! wink

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#10 2008-07-21 16:07:09

bbn
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Registered: 2007-10-26
Posts: 151

Re: New Design, New Powers, New Responsibilities

I too am happy about all of these policies.  There are plenty of ways for social gaming to survive without incentivizing social actions.  Like, oh I don't know, maybe if people actually want to play the game with their friends?

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#11 2008-07-21 16:15:48

MFlynn
Member
Registered: 2007-10-16
Posts: 100

Re: New Design, New Powers, New Responsibilities

David Stillwell wrote:

Also, I don't think that tabs/profile boxes should be advertising other applications. A profile box is there to showcase stuff about me from an application, not as an advertisement for a different one that I may or may not endorse.

I agree with you about profile boxes, but do you endorse every facebook ad that appears on your profile?

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#12 2008-07-21 16:21:06

Starfish Apps
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Registered: 2008-02-29
Posts: 66

Re: New Design, New Powers, New Responsibilities

bbn wrote:

I too am happy about all of these policies.  There are plenty of ways for social gaming to survive without incentivizing social actions.  Like, oh I don't know, maybe if people actually want to play the game with their friends?

Then what is the point of having Facebook in the mix when you have email address books?

I hope we would get an OFFICIAL RULING on SuperPoke approach and how these policies will be applied. These changes would probably affect most apps in Adonomics Top 20 or 50. Is the idea to whack them all? No?

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#13 2008-07-21 16:34:40

bbn
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Registered: 2007-10-26
Posts: 151

Re: New Design, New Powers, New Responsibilities

Starfish Apps wrote:

Then what is the point of having Facebook in the mix when you have email address books?

Facebook provides all sorts of great viral facilitators that do a wonderful job WITHOUT NEEDING INCENTIVIZATION.  They are making it bad practice to incentivize the features, not to offer them.

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#14 2008-07-21 16:43:33

Starfish Apps
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Registered: 2008-02-29
Posts: 66

Re: New Design, New Powers, New Responsibilities

bbn wrote:

Starfish Apps wrote:

Then what is the point of having Facebook in the mix when you have email address books?

Facebook provides all sorts of great viral facilitators that do a wonderful job WITHOUT NEEDING INCENTIVIZATION.  They are making it bad practice to incentivize the features, not to offer them.

Facebook loses value to developers the moment the distribution through incentivized email, OpenID (now supported by MySpace) or Google Connect becomes more effective then Facebook's own features hampered by excessive policy restrictions. We are either close to that point or already there.

If this conclusion is wrong, please prove your point with examples and metrics.

Last edited by Starfish Apps (2008-07-21 16:44:51)

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#15 2008-07-21 17:10:00

sidneycat
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Registered: 2007-11-09
Posts: 1272
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Re: New Design, New Powers, New Responsibilities

how do i shot web

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#16 2008-07-21 17:41:10

bbn
Member
Registered: 2007-10-26
Posts: 151

Re: New Design, New Powers, New Responsibilities

Starfish Apps wrote:

Facebook loses value to developers the moment the distribution through incentivized email, OpenID (now supported by MySpace) or Google Connect becomes more effective then Facebook's own features hampered by excessive policy restrictions. We are either close to that point or already there.

If this conclusion is wrong, please prove your point with examples and metrics.

Your argument here hinges on the phrase "more effective," which means different things to different people.  Clearly for those focused on short term gains, it is most effective to allow a platform to be as spammy as possible.  But that type of short-term gain comes at the cost of long-term viability of the platform. 

I will gladly take short-term pain if it will strengthen the long-term viability of software I write for a platform.  I don't have any accurate metrics to share with you, but I think everyone can agree that Facebook users are tired of app-spaminess.   If these policies are followed I think we'll see a marked reduction in app-fatigue.

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#17 2008-07-21 17:58:16

Starfish Apps
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Registered: 2008-02-29
Posts: 66

Re: New Design, New Powers, New Responsibilities

bbn wrote:

Starfish Apps wrote:

Facebook loses value to developers the moment the distribution through incentivized email, OpenID (now supported by MySpace) or Google Connect becomes more effective then Facebook's own features hampered by excessive policy restrictions. We are either close to that point or already there.

If this conclusion is wrong, please prove your point with examples and metrics.

Your argument here hinges on the phrase "more effective," which means different things to different people.  Clearly for those focused on short term gains, it is most effective to allow a platform to be as spammy as possible.  But that type of short-term gain comes at the cost of long-term viability of the platform. 

I will gladly take short-term pain if it will strengthen the long-term viability of software I write for a platform.  I don't have any accurate metrics to share with you, but I think everyone can agree that Facebook users are tired of app-spaminess.   If these policies are followed I think we'll see a marked reduction in app-fatigue.

No metrics? The only objective way to assess success is through numbers.

How about a few specific examples of "long-term" viable apps that do not optimize / incent viral channels. To be clear, viable should be defined as serving the business purpose of the developer, with an ROI. Say I am your client or boss, deciding where to spend limited R&D dollars. Sell me on how such "viable" investment will pay off.

Seriously, where are examples of such viable apps? Most of Adonomics Top 100 are games, which by definition are faddish.

Last edited by Starfish Apps (2008-07-21 18:01:19)

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#18 2008-07-21 18:13:59

bbn
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Registered: 2007-10-26
Posts: 151

Re: New Design, New Powers, New Responsibilities

Starfish Apps wrote:

No metrics? The only objective way to assess success is through numbers.

Sure, but we're speculating on the future.  You can't measure that.


Starfish Apps wrote:

How about a few specific examples of "long-term" viable apps that do not optimize / incent viral channels.

My suite of sports-gaming apps had more than half a million users last year averaging about 50k active a day, and I didn't incent invitations.  I don't know if that's successful enough for you.

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#19 2008-07-21 18:52:58

Starfish Apps
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Registered: 2008-02-29
Posts: 66

Re: New Design, New Powers, New Responsibilities

bbn wrote:

My suite of sports-gaming apps had more than half a million users last year averaging about 50k active a day, and I didn't incent invitations.  I don't know if that's successful enough for you.

The key words are "last year", "suite" and "less competition". Care to share recent numbers and app names?

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#20 2008-07-21 19:11:16

bbn
Member
Registered: 2007-10-26
Posts: 151

Re: New Design, New Powers, New Responsibilities

Starfish Apps wrote:

bbn wrote:

My suite of sports-gaming apps had more than half a million users last year averaging about 50k active a day, and I didn't incent invitations.  I don't know if that's successful enough for you.

The key words are "last year", "suite" and "less competition". Care to share recent numbers and app names?

Sure - the word "suite" was misleading, because it has only become a suite in the past six weeks.  smile  I was a one-trick pony last year with Hockey only, and am expanding in the off-season into other sports markets (soccer and football, neither of which is in season).  The only sports app I had last year was called Hockey Pool.

I also have another app with > 100,000 users called "Friend of the Month".  Again, no incentivization, although that whole app is basically just an invitation screen.  smile

So, tit-for-tat: what are you developing, and why is incentivized spreading such an important tool in your kit?

Ben

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#21 2008-07-21 19:49:39

Starfish Apps
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Registered: 2008-02-29
Posts: 66

Re: New Design, New Powers, New Responsibilities

bbn wrote:

Sure - the word "suite" was misleading, because it has only become a suite in the past six weeks.  smile  I was a one-trick pony last year with Hockey only, and am expanding in the off-season into other sports markets (soccer and football, neither of which is in season).  The only sports app I had last year was called Hockey Pool.

I also have another app with > 100,000 users called "Friend of the Month".  Again, no incentivization, although that whole app is basically just an invitation screen.  smile

So, tit-for-tat: what are you developing, and why is incentivized spreading such an important tool in your kit?

Ben

Ben, not to be rude, but I think your graph just proves that it is hard to sustain growth and engagement without having multiple incentivization tools at your disposal. Watch DAU trendlines, rather than installs - that is the only metric relevant to monetization.
http://adonomics.com/display/2389617504 … ;range=max

Once the novelty wears off and there are not many engagement incentives left, it is downward slope for most apps and not just yours. What kind of "long-term" picture does this kind of graph paint? Sure, there could always be outliers, but the bottom line novelty is the initial incentive. Once it is gone you have to come up with some other way to motivate action. Most of such motivators (points! levels! virtual goods! etc) woud fall under the ban now. "Hoping" that the users would act without giving them strong reason is not a strategy. Certainly a flimsy cause to bet time and money on.

I am not yet at liberty to discuss our projects and would just say that we have been late to the viral party but spent lots of time studying app metrics / patterns and building tools to manage them. Now we may just focus on applying these lessons elsewhere.

Last edited by Starfish Apps (2008-07-21 19:50:59)

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#22 2008-07-21 20:05:23

Facebook Platform Team
Administrator
Registered: 2007-11-07
Posts: 2944
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Re: New Design, New Powers, New Responsibilities

@4
We want to enforce against all violators.  To help us do this please use the report links at the bottom of every canvas/About page.  If you have a list of apps violating policies you can also submit that to http://www.facebook.com/devhelp and we'll follow up.

@8
You make good points, and this is something we are taking really seriously and still considering.  We view these rules as the right starting point, but we plan to watch how tabs are used and viewed by users and hope to evolve this.  Thanks again for the feedback.

Thanks,

Facebook Platform Developer Operations & Support


Facebook Platform Developer Relations

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#23 2008-07-21 20:13:44

bbn
Member
Registered: 2007-10-26
Posts: 151

Re: New Design, New Powers, New Responsibilities

Starfish Apps wrote:

Ben, not to be rude, but I think your graph just proves that it is hard to sustain growth and engagement without having multiple incentivization tools at your disposal. Watch DAU trendlines, rather than installs - that is the only metric relevant to monetization.
http://adonomics.com/display/2389617504 … ;range=max

Certainly there is some fatigue in the trendline.  But MUCH stronger is the seasonal effect.  As teams are eliminated from contention, the fans of those teams lose interest in the application.  I expect this year to be at least as strong as last year from a DAU perspective.

I also take issue with your assertion that DAU is the only metric relevant to monetization.  There are monetization strategies beyond simple advertising.


Starfish Apps wrote:

Most of such motivators (points! levels! virtual goods! etc) woud fall under the ban now.

You can still have levels, points, and virtual goods; you can use those incentives to generate PARTICIPATION in your application, and make use of Facebook's viral channels as a by-product of that participation.  You just can't directly incentivize social actions.  This makes perfect sense to me.

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#24 2008-07-21 20:52:56

tichwhack
Member
Registered: 2008-03-05
Posts: 529

Re: New Design, New Powers, New Responsibilities

If you are serious in banning incentivising invites, which i did not like though, then i have a query.

Some applications keep showing invite forms in app's homepage untill a user's invite count is 15(say). Is this forced invite, or incentivizing, or neither?

Last edited by tichwhack (2008-07-21 20:54:02)

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#25 2008-07-21 21:03:17

mikeknoop
_Moderator_
From: Missouri
Registered: 2008-07-02
Posts: 760
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Re: New Design, New Powers, New Responsibilities

The classic nag screen, which can be skipped, yes, whats the call on this?

-Mike


Phone Numbers: A social utility to easily and securely request phone numbers from friends.

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